Privacy Policy

Multi Servicios 360 ("we", "our" or the "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website multiservicios360.net (the "Site") and our legal document preparation services. By using our services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

We collect information that you provide directly to us when using our services: PERSONAL INFORMATION: • Full name • Mailing address • Email address • Phone number • Date of birth IDENTITY DOCUMENT INFORMATION: • Official identification information for notarization purposes • Driver's license or state ID number (when necessary) LEGAL DOCUMENT INFORMATION: • Details about principals • Agent information • Powers and authorities granted • Information about other parties named in your documents • Special instructions and preferences PAYMENT INFORMATION: • Credit/debit card details (securely processed by Stripe) • Transaction history AUTOMATICALLY COLLECTED INFORMATION: • IP address • Browser and device type • Operating system • Pages visited and time on site • Referring websites • General location data

We use your information for the following purposes: SERVICE DELIVERY: • Prepare and generate your legal documents • Process your payments securely • Communicate with you about your orders • Provide customer support • Send order confirmations and updates SERVICE IMPROVEMENT: • Analyze how our services are used • Improve our website and user experience • Develop new features and services MARKETING COMMUNICATIONS: • Send information about new services (with your consent) • Send promotional offers (you can opt out) LEGAL COMPLIANCE AND SECURITY: • Comply with legal obligations • Detect and prevent fraud • Protect our legal rights WE DO NOT SELL YOUR PERSONAL INFORMATION TO THIRD PARTIES.

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA): RIGHT TO KNOW: • You can request information about the categories of personal information we collect. • You can request the specific pieces of personal information we have about you. • You can request information about how we use and share your information. RIGHT TO DELETE: • You can request that we delete your personal information. • Subject to certain legal exceptions (such as record retention requirements). RIGHT TO OPT-OUT: • You can opt out of the "sale" of your personal information. • NOTE: Multi Servicios 360 does NOT sell personal information. RIGHT TO NON-DISCRIMINATION: • We will not discriminate against you for exercising your CCPA rights. • You will receive the same service and pricing regardless of your privacy choices. HOW TO EXERCISE YOUR RIGHTS: • Email: privacy@multiservicios360.net • Phone: 855-246-7274 • We will respond to your request within 45 days.

We may share your information in the following circumstances: SERVICE PROVIDERS: • Stripe: Payment processing • Supabase: Secure data storage • Vercel: Website hosting • Email services for communications INDEPENDENT ATTORNEYS: • If you choose the optional attorney review service • Only with your express consent • Attorneys are subject to confidentiality obligations NOTARIES: • If you choose notary coordination services • Only information necessary to complete notarization LEGAL REQUIREMENTS: • To comply with court orders or subpoenas • To comply with applicable legal requirements • To protect our legal rights • In case of fraud investigation We NEVER sell, rent, or trade your personal information to third parties for marketing purposes.

We implement technical and organizational measures to protect your information: TECHNICAL MEASURES: • SSL/TLS encryption for all data in transit • Encryption at rest for sensitive information • Firewalls and intrusion detection systems • Regular backups in secure locations ORGANIZATIONAL MEASURES: • Limited access to personal information (authorized personnel only) • Employee training on data security • Strong password policies • Periodic security audits PAYMENT PROCESSING: • PCI-DSS compliant processing through Stripe • We never store complete credit card numbers • Payment data tokenization WARNING: No method of Internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for the time necessary to: RETENTION PERIODS: • Prepared legal documents: 7 years (legal requirement) • Financial records: 7 years (tax requirement) • Support communications: 3 years • Site analytics data: 2 years DATA DELETION: • You can request deletion of your data at any time. • We will delete data we are not legally required to retain. • Deletion will be completed within 30 days of verified request. EXCEPTIONS: • We may retain certain information to comply with legal obligations. • Information necessary to resolve disputes. • Information required to prevent fraud.

We use cookies and similar technologies for: ESSENTIAL COOKIES: • Keep your session active • Remember your language preference • Provide basic site functionality PERFORMANCE COOKIES: • Analyze how our site is used • Identify technical issues • Improve site performance FUNCTIONALITY COOKIES: • Remember your preferences • Personalize your experience COOKIE CONTROL: • You can control cookies through your browser settings. • You can delete existing cookies at any time. • Blocking cookies may affect site functionality. We do NOT use cookies for targeted advertising or share cookie data with advertisers.

Our services are NOT directed to persons under 18 years of age. • We do not intentionally collect information from minors under 18. • If we discover we have collected information from a minor, we will delete it immediately. • If you are a parent or guardian and believe your child has provided us with information, contact us immediately. CONTACT FOR MINOR-RELATED MATTERS: Email: privacy@multiservicios360.net Phone: 855-246-7274

Our website may contain links to third-party websites. • We are not responsible for the privacy practices of other sites. • We recommend reading the privacy policies of any site you visit. • Links to third parties do not imply our endorsement of those sites. THIRD-PARTY SERVICES WE USE: • Stripe (stripe.com) - Payment processing • Supabase (supabase.com) - Database • Vercel (vercel.com) - Web hosting We recommend reviewing the privacy policies of these services.

Your data may be processed on servers located outside your country of residence. • Our main servers are located in the United States. • We take steps to ensure your data is protected under applicable laws. • By using our services, you consent to data transfer to the United States.

Some browsers offer a "Do Not Track" (DNT) feature. • Currently, there is no uniform standard for responding to DNT signals. • Therefore, our site does not respond to browser DNT signals. • However, you can control tracking through your browser's cookie settings.

We may update this Privacy Policy periodically. • Changes will take effect upon posting on this page. • We will update the "Last updated" date at the top. • For material changes, we will notify you by email or prominent notice on the site. • Your continued use after changes constitutes acceptance of the updated policy. We recommend reviewing this policy periodically.

You have control over your information: UPDATE INFORMATION: • You can update your account information by contacting us. • Email: info@multiservicios360.net MARKETING COMMUNICATIONS: • You can opt out of promotional emails using the "unsubscribe" link. • You will continue to receive transactional communications (order confirmations, etc.). ACCESS YOUR DATA: • You can request a copy of your personal data. • We will respond within 45 days. DELETE YOUR ACCOUNT: • You can request deletion of your account and data. • Subject to legal retention requirements.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: Multi Servicios 360 Beverly Hills, CA PRIVACY CONTACT: Email: privacy@multiservicios360.net Phone: 855.246.7274 Hours: Monday - Friday, 9am - 6pm (Pacific Time) GENERAL CONTACT: Email: info@multiservicios360.net Website: www.multiservicios360.net We will respond to all privacy inquiries within 45 days.